faq

Frequently Asked Questions (FAQs)

1. What kind of products does BabyZone sell?

We offer a wide range of baby essentials including clothing, feeding accessories, skincare, toys, and gift sets — all curated for safety, quality, and comfort.

2. Are BabyZone products safe for newborns?

Absolutely. Our products meet international safety standards and are handpicked to ensure they’re soft, chemical-free, and baby-safe.

3. Do you deliver across India?

Yes, we offer pan-India delivery with live order tracking. Delivery times may vary by location.

4. How long does it take to receive my order?

Orders are usually shipped within 1–2 working days and delivered in 3–7 days depending on your location.

5. Can I return or exchange a product?

Yes, we offer a 7-day return window for eligible products. Items must be unused, in original packaging, and hygiene-sensitive items are non-returnable.

6. How do I track my order?

Once your order is shipped, you’ll receive a tracking link via email and SMS. You can also track it from the "My Orders" section in your BabyZone account.

7. What payment methods do you accept?

We accept UPI, debit/credit cards, net banking, and major wallets. All transactions are encrypted and secure.

8. Is Cash on Delivery (COD) available?

Currently, we offer COD in select pin codes only. You’ll see the option during checkout if available in your area.

9. How do I contact BabyZone customer support?

You can reach us via support@babyzone.in, WhatsApp, or through the contact form on our website.

10. Do you offer gift wrapping or personalized messages?

Yes! You can opt for gift wrapping at checkout and add a personal message for baby showers, birthdays, or any occasion.